We currently accept Visa and MasterCard only, both credit and debit/check cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We do NOT store this information locally. All card information is passed to the processor.
Our site is secured with an SSL certificate and utilizes the highest level of encryption or security possible. You can rest assured that communications (e.g. credit card numbers) between your browser and this site’s web servers are private and secure when the SSL session is activated during the checkout process.
What does all of this mean? It means you can be confident in the support behind your purchases at StephenKnoll.com.
Paying by Check Card
If you’re paying with a Visa Check Card or Master Money Card enter it as if it was a regular credit card.
Authorizing Your Credit Card
When you place an order with us, our processor contacts your credit card’s issuing bank to confirm that your credit card is a valid number and has not been reported as lost or stolen. They do this by requesting authorization for the sale in the amount of your order total. Your card is not actually charged at this time, but a hold is placed on the account in the amount of the order total. We will not charge your card for the items in your order until we are ready to ship. Custom item purchases are charged at the time orders are placed and are non-refundable.
It is not uncommon for a request for credit card authorization to fail once or twice before the card is finally authorized. If your transaction fails at checkout, you can attempt again after a couple of minutes to avoid problems with duplicate transactions.
Coupons and Discounts
Occasionally we will offer coupon or discount codes for use on purchases. Follow these steps to redeem your coupon.
1. Add items to your cart and proceed to checkout.
2. On the Shopping Cart page, enter your coupon exactly as it appears in the box that says “Coupon Code.”
3. Click the “Apply Coupon Code” button.
4. If your discount qualifies it will be displayed in the Order Total Summary.
We also accept PayPal payments as a convenience to our customers.