Stephen Knoll New York

Terms & Conditions

 

This website (the "Site") is operated by Stephen Knoll Ltd and/or its affiliates (SKLTD), offering consumers a convenient way to find, learn about, and purchase products from Stephen Knoll New York. The terms, conditions and notices contained herein (the “Terms”), set forth the entire understanding between Stephen Knoll and you with respect your use of this Site. If any of the Terms contained herein conflict with the Stephen Knoll Terms, these Terms shall control.

Use of the Site is also subject to the Stephen Knoll New York Privacy Policy.

Please read the agreement carefully before using the website. This Site is offered to you conditioned on your acceptance without modification of the Agreement and the Privacy Statement. The Agreement applies whether you are just visiting the Site or are a registered Account user (as described below). By using this Site, you agree to the Agreement and the Privacy Statement. If you do not agree to the Agreement and/or Privacy Statement, do not use this Site.

Please note that the agreement requires you to submit certain disputes to arbitration and require that disputes be resolved only in a forum in New York, NY. Please review the “Applicable Laws and Disputes” section of these Terms for the details.


Modification of this Agreement

From time to time, Stephen Knoll may change these Terms. When we do, the “Last Updated” line above will be revised. You are responsible for regularly reviewing these Terms. Your continued use of the Site following the posting of changes to the Terms indicates your acceptance of those revisions.

Payment Options

We currently accept the following payment methods:

·         VISA

·         MasterCard


Making a Purchase

If you wish to purchase products or a salon package described on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is shipped. Credit card orders shipped to a location other than your billing address may require additional verification. Sales tax is collected on orders shipped to New York. All prices are quoted in U.S. currency and all orders must be transacted in U.S. currency.

We only sell products to individuals who can purchase with a permitted payment method.

You are permitted to purchase products or services via the Site only for personal use and not for resale. We may in our discretion refuse and/or cancel any order that we believe may lead to the resale of products or services ordered from us. We make no promise that products and services described on the Site are appropriate or available for use outside of the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Site.

We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.

Order Acceptance Policy

The advertisement of any product on this Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verifications or information before shipping any order.

Order Limitation Policy

Given the popularity of some products, we reserve the right to limit the quantities of items that can be purchased.

Pricing and Availability

All prices and availability of products are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information on pricing and availability. However, some of the items on our web site may be mis-priced or no longer available at the time you place your order.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

If an item you have ordered is not available because it is temporarily out of stock, we will handle the issue as described in our Backorder Policy. If we do not believe that we will be able to fill your order at any time (such as, for example, if the manufacturer has discontinued production of the item you ordered), we will notify you of the same by email and we will cancel your order for that item.

Product Descriptions

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor’s display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described, your sole remedy is to return it unopened in its original packaging in accordance with the Return Policy and Return Procedures.

Backorder Policy

Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock. If any item in your order is out of stock and we will be unable to ship it to you within 30 days of the date of your order, we will notify you of the delay, and you will have the opportunity to cancel the order and receive a refund if you wish by following the directions specified in the notice. If the item remains out of stock for a period of 60 days from the date of your order, we will cancel the order for the item, unless you request that we keep the order open and fill it later. If you receive a cancellation notification and would like us to keep the order open, please contact us by following the directions specified in the notice.

RETURNS & EXCHANGES

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

Defective, damaged or incorrect items:

·         All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Email us at orders@stephenknoll.com to receive your return authorization (if eligible).

·         You must have purchased the item from us at www.stephenknoll.com.

·         If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.

·         To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

·         We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.

·         Damaged or defective items returned without their original packaging will not receive a refund.

Other returns:

·         All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Email us at orders@stephenknoll.com to receive your return authorization (if eligible).

·         You must have purchased the item from us at www.stephenknoll.com.

·         For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item.

·         To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

Return Procedures

To return an item:

·         All returns and exchanges must be pre-authorized by Customer Service and require a return authorization number. Contact us by sending an email to orders@stephenknoll.com and receive your return authorization (if eligible).

·         Customer Service will provide you with a link to a UPS return label, which you will be required to print and affix to the package.

·         Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.

·         Affix the shipping label on the package to be returned. To locate the nearest UPS drop-off location, please visit www.ups.com.

·         After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.

Refunds Procedures

·         If you are entitled to a refund in connection with a return, the following conditions will apply:

·         Your refund will be in the form of payment used for the purchase.

·         The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item.

·         Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.